EDSON Jaona

Are you tired of average English or French customer support that hurts your brand image instead of strengthening it?

Let’s be honest: finding reliable, skilled customer support professionals is harder than it looks.

With over 5 years of hands-on experience in customer service, I’ve worked at every level of the process. I began as a technical support agent, dealing directly with frustrated customers and complex issues. Over time, I grew into a Project Manager role, where I handled team performance, quality control, and SLA targets for major clients.

This journey allowed me to clearly understand the gap between what businesses truly need and what traditional BPOs often deliver.

Today, I don’t just answer tickets — I act as your strategic customer support partner. I help design and manage a support system tailored to your business goals, whether that means:

improving customer satisfaction (CSAT),

increasing customer lifetime value (LTV),

or freeing up your time so you can focus on scaling your business.

What I can do for you:

Full customer support management (Email, Live Chat, Phone, Social Media)

Technical support & issue resolution

E-commerce & SaaS customer support

(Zendesk, Gorgias, Freshdesk, Zoho, and similar tools)

Content moderation & customer interaction management

If you’re looking for more than just someone to “reply to emails” — and instead want a professional who understands your challenges and is genuinely invested in your success — you’re in the right place.

Let’s turn your customer support from a cost center into a real competitive advantage.