RAJHO MEERSON Marcellot Christian

I possess extensive experience in handling high-volume calls while demonstrating a keen attention to detail, integrity, and active listening skills. My ability to effectively resolve customer complaints in a timely and professional manner is one of my strongest assets. Having spent the past six years in the BPO (Business Process Outsourcing) industry, I have honed my expertise in managing various communication channels, including inbound and outbound calls, live chat, and email support.

Throughout my career, I have worked with a diverse range of accounts, primarily serving customers in the U.S., U.K., and France. I have handled inbound calls, WhatsApp messages, and email communications for well-known clients such as Amazon.fr, Amazon.co.uk, and WS Apartments. Additionally, I have worked with Worldia, a prominent tour operator, where I assisted with outbound calls for a project involving Veesion, and managed customer inquiries related to IVA (Individual Voluntary Arrangement) programs.

Furthermore, I worked with worldline as Reconciliation payment team, it is Back office manager.

My capacity to multi-task and manage my time efficiently has been essential in maintaining high levels of productivity in fast-paced environments. I am highly proficient in using Customer Relationship Management (CRM) tools and SoftPhone systems such as Salesforce, Octorate, HubSpot, Aircall, and Ringover. Furthermore, I am adept at working with various software applications, including Google Sheets, Microsoft Office, Skype, Discord, and Zoom, allowing me to seamlessly navigate both internal processes and customer interactions.

With a commitment to providing top-tier customer service, I continually strive to improve my skills and adapt to the evolving needs of clients and industries. My experience across multiple communication platforms and my ability to balance tasks effectively make me a valuable asset in any customer service or support role.