Rasoloharinilaina Hasina

Customer Support Specialist | Virtual Assistant | Data Processing & Email Outreach Expert | Zendesk

If you’re looking for a professional who combines customer care excellence with strong data and operational skills, you just found the right person.

I bring 14+ years of experience in:

• Customer Service & Email Support
• Data Scraping & Lead Generation
• Copy-Paste / Data Entry / Web Research
• Ticket Management (Zendesk, CRM systems)
• Inbox & Subscription Management
• Traffic Management & Digital Operations
• Project Coordination & Reporting

I have supported many businesses in improving customer satisfaction, workflow efficiency and data quality, in both remote teams and fast-paced digital environments.

Tools & Platforms Zendesk, Outlook, Gmail
Google Workspace & Microsoft Office
CRM tools: HubSpot, Trello, Notion, Monday, Teams, Slack
Data scraping technologies & automation tools
AI for productivity: ChatGPT, Copilot, AIRPM

Why clients enjoy working with me

• Native French + Fluent English
• Quick learner, no micro-management needed
• Reliable and proactive, I take ownership
• Confidentiality and accuracy guaranteed
• Strong problem-solving skills
• Always friendly, calm and professional with customers

I am ready to support long-term operations and deliver 5-star results in customer support and data tasks.
Let’s work together, I am available to start immediately. Support Client | Assistante Virtuelle | Traitement de Données & Prospection Email | Zendesk